FAQ

FAQ

Getting started

  • How do I create an account?
    How do I create an account? See that icon on the upper right corner that says “Sign up”? Great! Click on it, fill in your info, and you’re all set.
  • How does Upicnic work?
    How does Upicnic work? Simple! Browse through our food, drinks, games and essentials – add anything you want to your basket. Upon checkout, pick when and where you’d like to have your picnic. That’s it :)
  • Do you guys pick up rental items when I'm done?
    Do you guys pick up rental items when I'm done?

    Yes, we pick up everything whenever you are done, so you never have to haul stuff around.

  • How do I let you know when to come pick up my picnic?
    How do I let you know when to come pick up my picnic?

    Simple! Whenever you're done having fun with your picnic you can call or text us and we'll be there in 30min to pick everything up.

About your basket

  • What can I add to the basket?
    What can I add to the basket? Picnic food, drinks, lawn games, sport gear , picnic essentials (think sunscreen, bluetooth speakers, battery packs), fun stuff for your dog to play with, and even live music.
  • How do I add stuff to my basket?
    How do I add stuff to my basket? Simply click on the “Add” or “Rent” button located on the picture of the item you desire.
  • How do I remove stuff from my basket?
    How do I remove stuff from my basket? Go to your basket summary by clicking on the basket-shaped icon on the top right. Now, locate the item you want to remove and click on the “minus” icon next to it – aka, the red circle with the horizontal line.
  • I already placed an order, can I still add more stuff?
    I already placed an order, can I still add more stuff? Of course! So you thought only you and your roommate would be relaxing in the park this Saturday, but now it looks like half of the neighborhood wants to join? No problem, we try our best to accommodate all your wishes. Simply give us a call at (646) 450-2490 or shoot us an email at besocial@upicnic.com. Please be mindful of timing – we can make miracles happen with a 3-days notice, but there’s relatively little we can do if you call us five minutes before your scheduled picnic time.
  • What's included in the basket?
    What's included in the basket? All orders come complete of basket and blanket. If you ordered food & drinks, we’ll also include cutlery, straws, napkins and garbage bags for easy cleanup.
  • Do you accommodate special requests?
    Do you accommodate special requests?

    Maybe you need a dozen red roses… or balloons… or a two-layer birthday cake – whatever it might be, if you want something that is not on the website, we can still make it happen! Simply shoot us an email at besocial@upicnic.com

About our food

When and where to picnic

  • When can I go picnic?
    When can I go picnic?

    Whenever you want! You can place your order with a minimum of 2-days notice. That means that if you want to go picnicking this Sunday, your order needs to be finalized by Thursday night. Or, you can put your order through with all the advance notice you’d like.

  • Do you require advance notice?
    Do you require advance notice?

    Advance notice rocks, for both small and large groups. We require a minimum 2-days notice to schedule your picnic, but there is no limit to how far in advance you can book.

  • Are there any time limits to the picnic?
    Are there any time limits to the picnic?

    Nope. No time limits. Though most city parks frown on you staying overnight.

  • Where can I go picnic?
    Where can I go picnic?

    Pretty much wherever you want. Central Park, any Pier up and down the Hudson, Bryant Park and all other city parks. Or, if you're feeling indorsy, we can always bring everything to your place.

  • Where can I go picnic in Central Park?
    Where can I go picnic in Central Park?

    We can bring your basket pretty much anywhere. Browse through all our drop-off spots, we have one for each awesome area of Central Park.

  • Where can I go picnic in Manhattan?
    Where can I go picnic in Manhattan?

    New York has so many parks, piers and hidden corners. Heck, you might even have a lovely rooftop (or, dare I dream, backyard) you want to throw a picnic on! Let us know where you’d like the magic to happen.

  • Where can I go picnic outside of Manhattan?
    Where can I go picnic outside of Manhattan?

    Pretty much everywhere within the five boroughs, we're flexible.

  • Can I change place place and/or time of delivery?
    Can I change place place and/or time of delivery?

    Yes, but please be mindful of timing – we can make miracles happen with a 2-days notice, but there’s relatively little we can do if you call us five minutes before your scheduled picnic time.

  • How much do you charge for delivery?
    How much do you charge for delivery?

    Within Central Park all drop-offs and pick-ups are FREE. Everywhere else, it depends, fees vary based on location.

About indoor picnics

  • Can I order a picnic to my home?
    Can I order a picnic to my home?

    Of course! Thanks to Upicnic you can now throw epic indoor picnics in the comfort and warmth of your own home – as usual, we’ll provide everything you need in terms of picnic food and games, along with baskets & blankets - and even faux grass for the ultimate picnic experience.

  • Can I order a picnic for my office?
    Can I order a picnic for my office?

    Yes! Actually, that's encouraged: from networking events to corporate fun days, or simply an out-of-the-ordinary

  • Can I order a picnic to my rooftop?
    Can I order a picnic to my rooftop?

    You lucky duck! Aside from being totally jealous of your sweet, sweet rooftop, yes, we can certainly organize anything you want, whether you're having a sun bathing party or a moonlit event.

About group events

  • Do you organize group events?
    Do you organize group events?

    Yes! We rock big group picnics! From birthday parties and family gatherings, to networking events and corporate fun days, or Labor Day and 4th of July picnics – the more the merrier! 

  • What's the max group size?
    What's the max group size?

    What would you like it to be? Whatever the group size, we'll make it happen with all the food, blankets and games you need.

  • What's the minimum group size?
    What's the minimum group size?

    Upwards of 35 people.

  • Do you offer special pricing for large groups?
    Do you offer special pricing for large groups?

    Yes, we do - it all depends on how big your group is.

  • How much advance notice do you need for group events?
    How much advance notice do you need for group events?

    5 days is the minimum - though we do love longer lead times.

  • What type of group events do you organize?
    What type of group events do you organize?

    The epic kind. Whether you want to create a serene and relaxing experience or go bonkers with tournaments and activities, we’ll make sure your group event will be one to remember!

  • Can you organize picnics for kids?
    Can you organize picnics for kids?

    Yes! We can bring a number of kids and family-friendly games, and even make any food you think they might consider eating. Plus, one of our partners specializes in early childhood music education, so she can even organize musical classes and entertainment. 

  • Can you organize birthday picnics?
    Can you organize birthday picnics?

    Yes - and we can even help making it a suprise complete with cake, flowers, baloons and anythng else you'd like!

  • Can you organize company and office picnics?
    Can you organize company and office picnics?

    Yaaas. We will make sure there's enough food and drinks for everybody, and awesome games to play with - plus, we can organize tournaments and other team-building activities.

About Central Park

  • I don't know Central Park that well, what can I do?
    I don't know Central Park that well, what can I do?

    No worries, we’ve all been there – luckily, the Central Park section of our website includes all kinds of useful information about every notable area of the Park. To access the info, simply click on the red pins you see on the map and the info will appear at the bottom of the screen.

  • How do I pick the best picnic spot?
    How do I pick the best picnic spot?

    While some days you’ll want to be in the thick of the action, some other days you might be looking for a quieter spot off the beaten path. I am happy to report that you have to look no further than the Central Park section on our website to figure out where you’ll want to be each time. 

  • Are there any special rules in Central Park?
    Are there any special rules in Central Park?

    Yes. Some rules, like No Smoking and No Alcohol Consumption, are true everywhere in the park. Others, like where you can take your dog or play your guitar vary based on each area’s denomination (hint: if it’s a quiet area, don’t venture into your best Celine Dion impression). 

  • Where can I find all the rules for a specific area of Central Park?
    Where can I find all the rules for a specific area of Central Park?

    In the Central Park section of our website you’ll find rules and regulations based on each area of the park.

Coupons and Prizes

  • How do I redeem a coupon?
    How do I redeem a coupon?

    Upon checkout, you’ll see a box labeled “coupon” – that’s where you should insert your coupon code. Keep in mind our system is case sensitive, so please mind those caps. Once you’ve entered your code, the discount or freebie will automatically be applied to your basket total.

  • Where can I get coupons?
    Where can I get coupons?

    Your best bet is to follow us on social media - we often run promo campaigns with a number of our partners, and those campaigns are almost always televised on the usual suspects: Facebook, Instagram and Twitter. Some, more exclusive campaigns are only available through our monthly newsletter, so make sure to sign up for that too and never miss a coupon!

  • How do I redeem prizes?
    How do I redeem prizes?

    First of all, congrats! Each prize you win will come complete of a celebratory email – and in that email one of two things will happen: either you’ll get a precious code that will let you translate your awesomeness into real rewards directly on the website; oooor, if you won something that needs to be shipped, we’ll come around to get your info and bestow your winnings upon you.

  • How do I win stuff?
    How do I win stuff?

    Refer away my friend – the more of your friends sign up for Upicnic using your unique referral link, the more perks you get, the happier your picnics will be. If you are wondering where to get your unique referral link, go on the drop down menu next to your name and select the “Invite Friends” option. 

Referrals

  • How do I invite friends?
    How do I invite friends?

    Once you are logged in, go on the drop down menu next to your name and select the “Invite Friends” option. That’s where your unique link lives. Also, since we like to keep things simple, you can click on the Facebook and Twitter buttons and seamlessly share the link with everybody you know. 

  • How can I track how many of my friends have joined so far?
    How can I track how many of my friends have joined so far?

    Once you are logged in, go on the drop down menu next to your name and select the “Invite Friends” option. To the right you’ll see how many friends have joined so far. Below, you’ll see how close you are to unlocking the next prize.

Your responsibilities

  • Set-up and clean-up
    Set-up and clean-up

    We’ll meet you in the park and drop-off everything you ordered. Whenever you’re done relaxing and having fun we’ll also come and pick up the stuff you rented. However, we will not actually spread the blanket for you or oversee cleanup, that’s all you buddy.

  • What happens if I break or damage something?
    What happens if I break or damage something?

    When we meet to pick up what you rented, let us know. We’ll assess the damage and charge you either a repair or replacement fee. The fee itself depends on what got broken, but don’t worry, we’ll be in touch with you, no random charge will show up on your account.

  • Always, always, always respect the park
    Always, always, always respect the park

    Follow all Park and City rules, respect your neighbors, and oh, I don’t know, be civil? If you’re in doubt whether you should or shouldn’t be doing something, always refer to an ultimately superior moral guide: if your mom was there, would she be yelling at you?

Payments

  • How will Upicnic charges show up on my statement?
    How will Upicnic charges show up on my statement?

    You'll see charges from BRAINTREE (i know, cool name, right?).

  • Are tips included or do I need to tip separately?
    Are tips included or do I need to tip separately?

    We do appreciate you asking, but no tips please - not in Central Park, nor anywhere else.

  • Are there any hidden fees?
    Are there any hidden fees?

    Nope, no hidden fees, ever. Even if you break or damage something we'll get your permission before charging you.

  • What's the cancellation policy?
    What's the cancellation policy?

    If the picnic package is canceled more than 30 days before the event, you will receive a refund of full amount paid less a $100 calendar reservation fee. Sorry about that. But wait, there's more. If the event is canceled less than 30 days but more than 5 days before the event, you will receive a refund of the amount paid less a booking and planning of 10% of the amount paid or $150, whichever is greater. And finally, if the event is canceled less than 5 days before the event, you will not be entitled to any refund. In addition to the foregoing you will be responsible for paying for any special items ordered for your event that cannot be canceled and/or used for another event. I know what you're thinking, we hope that's not the case either.

About us

  • Our team
    Our team

    Upicnic is the result of our love for food and the outdoors – it combines everything we want our legacy to be: spending time with our families and friends; enjoying Mother Nature in all its urban glory; creating delicious, organic food that celebrates our culinary diversity; and have fun playing sports outdoors. Each one of us has a sweet-spot awarding us bragging rights in a discipline or other, while our talents and diverse backgrounds always bring something new to the table – both literally and figuratively - ultimately creating the ever-changing harmony-to-chaos magic of Upicnic.

  • Sustainability
    Sustainability

    We believe in being kind to Mother Earth, and since every bit counts, all our packaging is sustainable, recyclable and BPA-free. We also believe hoping for a Pandora-like planet is not a sustainable alternative to our way of life, so we keep food organic, responsibly grown, and locally sourced as much as we can.

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